Refund policy

Aussie Bead Supply - Returns and Exchanges

We trust you will love your purchases from Aussie Beads Supply. However, if for some reason you do not, you'll have up to 14 days to return an unused item for refund or store credit.

Faulty, damaged or incorrect

If your item is faulty, damaged or incorrect, please email us so we can arrange a replacement or a refund.

Please email us for approval before returning change-of-mind items:

Please email sales@aussiebeadsupply.com with:

• Your name and order number

• The item(s) you wish to return

• The reason for your return

We will reply with the address and instructions for returning your items.

When returning your items:

• Include a note inside your envelope or parcel with your name, order number, item(s) being returned and reason for the return.

• Return your items within 14 days of receiving your order.

• Ensure all items are unused and in the same condition you received them.

Once we receive and check your returned items, we will issue a refund or store credit.